FIELD SERVICES · HVAC / PLUMBING / ELECTRICAL
Tooliva wires your phones, scheduling and invoicing together so every call gets answered and booked — nights, weekends, lunch rush. Built for HVAC, plumbing and electrical companies with 8–25 people.
> call: 11:48pm → qualified → booked ✓
31
jobs booked / mo that used to be missed
9 days
from kickoff to live
24/7
call coverage, zero added headcount
from a 14-person HVAC build
ONE JOB, START TO FINISH
Follow one after-hours call through the next day. Every hand-off below is a wire we build — your phones, your scheduling tool and your accounting doing the passing, not your office manager.
Answer & booksingle workflowfrom $3,500
11:48pm
11:48pm
The AI voice agent picks up, asks where, what’s wrong and how urgent — the questions your dispatcher asks.
> call: answered → qualified ✓ 11:49pm
11:49pm
11:49pm
It checks the live calendar, books the first open slot and texts the customer a confirmation.
> job #2291: booked Tue 8:00am → confirmation sent ✓
Dispatchfull buildfrom $7,500
7:30am
7:30am
The job lands on the route with the address, the notes and a summary of the call.
> route: job #2291 → tech’s phone → 8:00am ✓
7:55am
7:55am
The customer gets a text with a name and a window; the job flips to en route in your scheduling tool.
> sms: on my way → customer ✓ 7:55am
Invoice & chasefull build
10:40am
10:40am
The tech taps done. The invoice builds itself from the job record and goes out the same hour.
> invoice #1042: built → sent ✓ 10:41am
Day 7
Day 7
Still unpaid? A polite reminder goes out on the schedule you set, in your voice.
> invoice #1042: day 7 → reminder sent ✓
Paid
Paid
Payment lands, QuickBooks matches it, the owner gets a Slack ping. Nobody re-typed anything.
> payment: matched → reconciled ✓
Not sure which band your shop needs first? The free audit tells you.
Book a free tool-stack auditSOUND FAMILIAR?
Every line below is a call a shop like yours gets after 6pm. The only difference between the columns is the wiring.
Illustrative night — the numbers in the proof section below are the real ones.
> shop A · voicemail
> 7:42pm · no heat → voicemail ✗
> 8:15pm · water heater leaking → voicemail ✗
> 9:03pm · “can you quote a mini-split?” → voicemail ✗
> 11:48pm · furnace out, kids at home → voicemail ✗
> 8:30am · 4 callbacks to make · 2 already booked elsewhere ✗
> shop B · wired
> 7:42pm · no heat → answered → booked Tue 8:00am ✓
> 8:15pm · leak → emergency rule → on-call tech paged ✓
> 9:03pm · quote request → answered → estimate visit booked ✓
> 11:48pm · furnace out → answered → first slot tomorrow ✓
> 8:30am · 4 jobs on the board · 0 callbacks ✓
Shop B didn’t hire a night dispatcher. It wired the phone to the calendar and let the agent answer.
YOUR RULES, NOT OURS
Before go-live we write the routing rules with you and test them against real call scenarios. A few every shop ends up with:
> routing rules · your shop
Every rule is yours to change after hand-over. You own the system, the docs and the credentials — no dependency on us.
PROOF · FIELD SERVICES
Names withheld under NDA — every metric below is from a signed-off client build. Ask us on the audit call and we’ll walk you through the actual system.
> call: 11:48pm → qualified → booked ✓
FIELD SERVICES · 14-PERSON HVAC COMPANY
An AI voice agent now answers every call, qualifies the job, and books it straight into the calendar — including the 40% of calls that used to arrive after 6pm.
Our phones used to go to voicemail after 6pm. Now every call gets answered and booked — we stopped losing the jobs we never even knew about.
Owner, 14-person HVAC company
> call: 11:48pm → qualified → booked ✓
THE MATH
The honest comparison — the same one we’d show you on the call.
OPTION A — HIRE FOR IT
OPTION B — BUILD IT WITH TOOLIVA
If an automation won’t pay for itself inside 12 months, we’ll tell you not to build it — before you spend a dollar.
That’s the napkin math. The free audit runs it on your call volume and your real job values.
Book a free tool-stack auditHOW IT WORKS
The same boringly clear process every time. The HVAC build above went from kickoff to live in nine days.
We sit with your team, map how work actually moves through your business, and find where the hours leak out.
You get a ranked plan: what to automate first, what it returns, what it costs — and what isn’t worth building. Yours to keep, even if you walk.
Fixed price, agreed in writing before we start. Built and tested on your real data before anything touches your customers.
Full documentation, a training session for your team, and 30 days of tuning included. Then it’s yours — no dependency on us.
PRICING
After-hours answering and booking is a single-workflow build — from $3,500. Dispatch and invoicing wiring together runs from $7,500. Either way you see the whole number before we start, and the roadmap is yours even if you walk.
$499
flat, one time
From $7,500
scoped in writing first
$250–500
per month, optional
Not sure which you need? Book the free audit — we'll tell you straight, and the roadmap is yours either way. Single-workflow builds (one automation, two or three tools) start at $3,500. You’ll always see the full price before you pay anything.
QUESTIONS FROM THE TRADES
It sounds like a calm, competent dispatcher — and it says it’s an automated assistant if someone asks. The job isn’t to fool anyone; it’s to answer on the second ring at 11pm, get the address and the problem, and book the slot. Callers who want a human get routed to the on-call phone, every time.
You define what counts as an emergency and the agent follows those rules exactly. Emergency calls ring straight through to the on-call tech; if nobody picks up, the agent books the first available slot and sends the details by text so nothing is lost. We test every rule against real call scenarios before go-live.
No. We wire into what you already run. If your scheduling tool has an API — and all three of those do — the agent books straight into it. If something genuinely can’t do the job, we’ll tell you exactly why and what the cheapest fix is. We take no commissions from software vendors.
For the hours she doesn’t. On the 14-person HVAC build above, about 40% of calls arrived after 6pm. The agent takes nights, weekends and the lunch rush; your team keeps the daytime calls and the exceptions. Nobody loses a job — or their evening.
Most field service builds go live in 2–4 weeks; the after-hours booking build above took nine days from kickoff. The clock starts after the free audit and a fixed-price quote you’ve signed off in writing.
After-hours answering and booking is a single-workflow build, from $3,500. Dispatch plus invoicing wiring runs from $7,500. If we don’t think an automation will pay for itself inside 12 months, we’ll tell you not to build it — before you spend a dollar.
KEEP READING
READY WHEN YOU ARE
A free 30-minute tool-stack audit — not a sales pitch. We’ll look at your phones, your scheduling tool and your accounting, scope the highest-ROI build and tell you straight whether it’s worth doing. Want the full mapped roadmap after that? It’s a fixed $499, credited to any build.
Prefer to reach out directly?hello@tooliva.com
